Privacy Policy
This Privacy Policy explains how Light Story processes personal data for its photography services and website operations. It applies to inquiries, bookings, project planning, image selection, editing, delivery, and related communications.
Your Rights
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or review of certain processing choices. Where a request cannot be fully granted, we will explain the reason in general terms.
How to Make a Request
To protect privacy and project records, we may ask for information needed to verify identity and locate the relevant file. Some requests may be handled only after a project is complete or after retention duties have been satisfied.
Data Retention
Project records, communication logs, and delivery files are retained for the period needed to manage the assignment, resolve questions, meet accounting or legal obligations, and maintain business records. When data is no longer needed, it is deleted, anonymized, or archived in a limited form consistent with operational needs.
Policy Changes
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by direct communication linked to an active project or account.
Contact Information
How We Use Data
We use personal data to respond to inquiries, review product counts and usage needs, prepare quotes, plan sessions, confirm locations, manage deposits and payments, organize shot lists, produce and edit images, deliver files through private galleries, maintain records, secure the website, and comply with legal or accounting duties. We also use limited technical data to diagnose issues and improve site performance.
Service Providers
We may share data with payment processors, communication tools, hosting providers, file delivery services, and other operational vendors that support booking, storage, editing workflow, or website maintenance. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may share personal data when necessary to meet legal obligations, respond to lawful requests, protect our rights, prevent fraud, or support the establishment, exercise, or defense of claims. Any disclosure is limited to what is reasonably required for that purpose.
Data We Collect
We may collect contact details, inquiry content, project specifications, product counts, reference materials, booking and payment records, delivery preferences, gallery selections, and technical data such as device and usage information. For product photography projects, we may also process information needed to plan the shoot, organize files by SKU, and complete editing and delivery.
How We Collect Data
We receive data when a user submits a contact form, sends an email, calls, joins a planning call, shares a shot list or reference images, approves a sample setup, reviews a proof gallery, or completes payment. We also collect limited technical data automatically through the website and related service tools.
Cookie Types
We may use essential cookies to keep the site working, preference cookies to remember basic settings, and analytics cookies to understand how pages are used. These tools help us maintain forms, booking flow, and gallery access, and to review site performance in a limited, aggregated way.
Cookie Controls
Users can manage cookies through their browser controls and, where available, through on-site preference tools. Essential cookies may still be used to support basic site operation, security, and form handling. Disabling certain cookies may reduce the reliability of gallery access, session continuity, or other service features.